Sales and delivery conditions – Draindane ApS

Draindane ApS

6. March 2019

1. These sales and delivery conditions apply to the purchase of goods on Draindane.com for delivery in Denmark, but not Greenland and the Faroe Islands, unless otherwise expressly agreed.

2. To shop at Draindane.com, you must be 18 years of age and in possession of a valid payment card that we accept. If you are not yet 18 years old, you can still buy goods if you have obtained the consent of your guardian or otherwise have the legal right to enter into the purchase.

3. The amount for the goods is only deducted from your account when the goods are dispatched. In connection with partial delivery, only the amount corresponding to the actual delivery is deducted. We reserve the right to price and printing errors on the website and reserve the right to cancel the order if there is a significant and/or obvious error.

4. Immediately after placing the order, you will receive an order confirmation that we have received the order. Until the item has been delivered, you can have a copy of the order confirmation sent to you by emailing info@draindane.com.

 

Right of withdrawal for consumer purchases

5. When you shop at Draindane.com, you have a 14-day right of withdrawal, during which you can inform us that you regret the purchase and then return the item to us.

6. In order to exercise the right of withdrawal, you must inform us of this by means of an unequivocal statement no later than 14 days after receiving the goods.

7. The right of withdrawal runs from the day you have received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve, Christmas Day or Boxing Day or New Year's Eve, the deadline is extended to the following weekday.

8. After receipt, you may only handle the goods in a way that allows you to determine the nature, properties and the way in which they function.

 

In the case of trade purchases

9. When you shop at Drainedane.com as a trader, you do not have the right of withdrawal.

10. Reservations are made for out-of-stock items, price increases with suppliers, supplier failure and VAT and tax increases.

11. To the extent that Drainedane.com may be liable, liability is limited to the direct loss and thus does not include indirect losses such as lost earnings, transport costs, operating losses, installation costs, etc.

12. Any order is accepted subject to force majeure. In the event of force majeure, Draindane.com has the choice between canceling the deal, part of it, or delivering the agreed item as soon as the obstacle to normal delivery has ceased.

In the event of force majeure, Draindane.com is not liable for any losses incurred by the buyer as a result of non-delivery.

 

Return

13. If you use the right of cancellation, the goods must be returned to:

Draindane ApS
Farverland 4
2600 Glostrup, Denmark

14. When returning the goods, they must be securely wrapped. The buyer bears responsibility for the package/goods until the goods have been received. The buyer is encouraged to save the postal receipt as well as any track and trace number.

15. The buyer must pay the costs themselves when returning the goods when the transaction is cancelled.

16. Draindane.com expects you to send the goods as soon as possible after you have given notice of cancellation, and you must send them back no later than 14 days after you have canceled the purchase.

17. Draindane.com points out that packages sent per Cash on delivery or parcels without distribution will not be accepted back.

18. When returning, the Buyer must enclose a copy of the order confirmation or other documentation for the purchase with an indication of the order number.

19. When the item(s) have been received, we will check it and you will be reimbursed the amount you paid to us at the time of purchase.

20. The amount is always transferred to the same means of payment as used when ordering. For example, if you have paid by card, the purchase amount will be refunded to the payment card you used for the purchase.

21. Payment of the purchase amount is refused in whole or in part if the value of the goods has deteriorated, due to

  • The item has been put into use,
  • The item is damaged while the Buyer was responsible for the item
  • The buyer has handled the goods in a different way than was necessary for you to determine the nature, characteristics and the way in which they work

 

Complaints

22. Purchases on Draindane.com are covered by the Purchase Act, including the defect rules. This means that the Buyer can either have a defective product repaired, exchanged, the money returned or the price reduced, depending on the specific situation.

23. It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damage-causing behaviour.

24. You must advertise within a "reasonable time" after you have discovered the defect in the product. We recommend that you complain as soon as possible and within 2 months after the error was discovered.

25. If you act as a trader at Draindane.com, you must advertise immediately after you have discovered the defect in the product.

26. You can advertise by contacting Draindane.com via email to info@draindane.com.

Depending on the specific situation, you will receive further instructions.

The item must be sent to:

Draindane ApS
Farverland 4
2600 Glostrup, Denmark

27. When you return goods, please also state in as much detail as possible what the problem is.

28. If the complaint is justified, Draindane.com will refund your reasonable shipping costs to send the item back to us. Otherwise, you must bear all transport costs yourself, including our freight costs for returning the goods after examination.

29. Remember that the item must always be sent in proper packaging and note that packages sent by cash on delivery or the like will not be accepted in return.

 

Access to complaints as a consumer

30. If you want to complain about your purchase, you must contact us by email in-fo@draindane.com. If we are unable to find a solution, you can submit a complaint to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby, via www.forbrug.dk.

31. If you are a consumer residing in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal via http://ec.europa.eu/odr

 

Personal data:

32. In order for you to enter into an agreement with us at Draindane.com, we need the following information:

  • Name
  • Address
  • Email
  • Telephone / mobile number

33. We register your personal data with the aim of being able to deliver the goods to you. The personal information is registered with Draindane.com and stored for five years, after which the information is deleted.

34. When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

35. Information is not passed on or sold to third parties, unless this happens in connection with a restructuring or a full or partial sale of the company. Any disclosure in such a situation will take place in accordance with the personal data legislation in force at any time.

36. As a Buyer, you have the opportunity to gain insight into our registration of data about you, and you can object to a registration in accordance with the rules on this in the Act on the Processing of Personal Data and inquiries in this connection should be addressed to info@draindane.com

37. By using Draindane.com you accept that we use cookies. A cookie is a small data file that we put on your computer in order to keep track of what happens during your visit and to be able to recognize the computer.

 

Disputes and Jurisdiction

38. Purchase of goods on info@draindane.com is subject to Danish law. Any dispute is settled by the Danish courts.

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